Customer Support, Part-Time, 20–25 Hours per Week

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver written customer support through email and chat for potential customers and students.

• Provide pre-sales guidance to assist customers in choosing the appropriate course package.

• Offer post-sales assistance for the learning platform, exam registration, and scheduling practical lessons.

• Collaborate closely with the Marketing team and management.

• Relay customer feedback to contribute to platform enhancements.

• Offer telephone support for intricate inquiries.

⛳️ Requirements

• Part-time: 20–25 hours per week.

• You possess an exceptional command of German spelling and grammar, always maintaining the appropriate tone.

• Enjoy assisting others and exhibit patience along with a solution-focused approach during peak periods.

• Manage your tasks independently from a home office while keeping track of tickets and assignments.

• Be confident in using web browsers and quick to adapt to new tools.

• Experience in support roles is advantageous, but not mandatory.

• A boating license is beneficial, though not a requirement.

• No prior watersports experience or driving license is necessary.

🏝️ Benefits

• 100% remote: Enjoy flexible work from wherever you feel most at ease.

• Meaningful work: Assist individuals in realizing their dream of enjoying a hobby on the water.

• Flat hierarchies: In our small team, we operate as equals and make swift decisions.

• Growth: Become part of an expanding company and advance alongside us.

• Flexible working hours.

• Relaxed team atmosphere.