Customer Support Intern

This is a fully remote position, open to applicants in Greece.

📋 Description

• Assist the Customer Support team in managing customer inquiries through various support channels.

• Investigate customer concerns and offer clear, accurate, and prompt responses.

• Acquire and develop a comprehensive understanding of the company's products, features, and services.

• Troubleshoot basic technical and product-related issues, escalating more complex situations as needed.

• Adhere to established support processes, guidelines, and service standards.

• Maintain precise and detailed records of customer interactions and resolutions.

• Help identify recurring customer issues and relay relevant trends to the broader team.

• Collaborate with internal teams to address customer-reported issues and ensure effective follow-up.

• Contribute to internal documentation, FAQs, and knowledge-base content.

• Assist with administrative and operational tasks related to customer support.

• Continuously learn from customer interactions and feedback to enhance product and support knowledge.

• Work closely with Product, Engineering, Sales, and Customer Success teams.

⛳️ Requirements

• Exceptional written and verbal communication skills.

• Customer-focused mindset with a genuine passion for assisting others.

• Strong problem-solving and analytical abilities.

• Comfortable with technology and eager to learn new software applications.

• High attention to detail and capability to follow processes precisely.

• Ability to prioritize tasks and effectively manage time.

• Positive, proactive, and team-oriented attitude.

• Openness to learning and receiving feedback.

• Proficient command of English, both written and spoken.

• Recently completed a degree in Business, Information Technology, Computer Science, Communications, or a related field (preferred).

• Prior experience in customer service, support, administration, or a technology-related setting (preferred).

• Familiarity with SaaS products, CRM systems, ticketing platforms, or other support tools (preferred).

• Basic knowledge of APIs, technical troubleshooting, or software products (preferred).

• Interest in the technology and/or maritime industry (preferred).

🏝️ Benefits

• Equal opportunity employer.

• Inclusive and diverse work environment.

• Practical experience in a dynamic SaaS environment.

• Exposure to support tools, internal processes, and cross-functional collaboration.

• Supportive and approachable colleagues and clients.