Customer Support Executive – L1, Hindi, Telugu

This is a fully remote position, open to applicants in India.

📋 Description

• Respond to customer inquiries in a timely and effective manner in Telugu, Tamil, Kannada, Malayalam, Gujarati, Marathi, Bengali, Hindi, and English.

• Assist users in comprehending app functionalities and troubleshoot any issues they may encounter.

• Collect and relay customer feedback to enhance product and service offerings.

• Accurately document customer queries and their resolutions for internal tracking and future reference.

• Collaborate with colleagues to address and resolve complex user issues.

• Uphold high standards of customer satisfaction by providing timely and empathetic support.

• Engage with users to foster relationships and instill trust in the platform.

⛳️ Requirements

• Proficiency in Hindi, Telugu, and English, both written and spoken.

• Previous experience in customer support or a related field is strongly preferred.

• Exceptional communication and interpersonal abilities.

• Capability to maintain composure under pressure and manage complaints with professionalism.

• Knowledge of customer support tools and platforms.

• Strong dedication to customer satisfaction and a solution-focused approach.

• Excellent organizational skills and meticulous attention to detail.

• Access to a personal smartphone and laptop for work purposes is essential.

🏝️ Benefits

• BYOD (Bring Your Own Device) policy – access to a personal smartphone and laptop is required for work.

• Opportunity to take initiative from the very first day.

• Chance to work on products that create a significant impact.

• Opportunity to help reshape how Bharat connects with opportunities, knowledge, and experts.