Customer Support Executive – Hong Kong Clients

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Offer remote assistance to entrepreneurs and small to medium-sized enterprises (SMEs) as they navigate business incorporation, accounting, audit, and compliance in Hong Kong.

• Follow up with clients to gather feedback and ensure document submissions.

• Address inquiries via email, live chat, and phone communications.

• Assist clients in utilizing Sleek’s digital platforms, including the onboarding process and document submissions.

• Troubleshoot issues related to incorporation, accounting, and other relevant matters, escalating when necessary.

• Collaborate with teams across Sales, Compliance, Corporate Secretary, Accounting, and Technology.

• Identify recurring challenges faced by customers and propose improvements to workflows or help-center resources.

• Provide prompt, empathetic, accurate, personalized, and solutions-oriented support.

• Engage in case studies, role-playing, behavioral assessments, reference checks, and background screening processes.

⛳️ Requirements

• A minimum of 2 years of experience in a customer support role.

• A Bachelor's Degree in any discipline.

• Proficient in English, both written and spoken.

• Previous experience in customer support; preference for backgrounds in Fintech, SaaS, or professional services.

• Familiarity with Zendesk, Aircall, Slack, and Gmail is highly advantageous.

• Self-driven and prepared for remote work.

• A quiet, dedicated workspace.

• A stable internet connection.

• Basic knowledge of Hong Kong business regulations is a plus.

• Experience in a dynamic startup or scale-up environment is a bonus.

• Background screening will be conducted, which may include verification of education, criminal history, political exposure, bankruptcy, or adverse credit history.

• Consent is required for background checks.

🏝️ Benefits

• Opportunity to work from home.

• Flexible start times to accommodate personal or family needs.

• Fully remote work option available for one month each year from any location worldwide.

• Competitive salaries aligned with market standards.

• Generous paid time off and holiday policies.

• Eligibility for employee share ownership plans for select staff members.

• Access to internal and external training programs.

• Opportunities for responsibility and autonomy.

• Development opportunities focused on AI.

• A diverse and inclusive workplace environment.

• A B Corp-certified employer committed to fostering an inclusive, equitable, and regenerative economy.