Customer Support Engineer – Biomolecular, Genomics, and Cell Analysis Instrumentation

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, maintain, and repair instruments related to cell analysis and genomics.

• Conduct preventive maintenance, troubleshooting, and provide technical service visits.

• Assist customers in effectively utilizing hardware and software solutions.

• Work collaboratively with Sales, Application Support, Technical Support, and Product Management teams.

• Record service activities in line with Agilent's quality standards.

• Contribute to the growth of the Cell Analysis & Genomics service sector.

• Deliver on-site customer support while operating from a home office.

• Gradually assume responsibility for an established sales and service territory with enduring customer relationships.

• Support products related to laboratory automation, cell analysis, and genomics, including Bravo, BenchCel, NovoCyte, and xCELLigence.

⛳️ Requirements

• A degree or vocational training in biology, biotechnology, biochemistry, medical engineering, or a related discipline.

• Experience with laboratory instruments, life science technologies, or in technical customer support roles.

• Strong problem-solving abilities along with a customer-centric approach.

• Proficiency in both German and English.

• A valid driver’s license and a readiness to travel across northern and northeastern Germany.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• Company car.

• Comprehensive technical training and development opportunities.

• Agilent Result Bonus.

• Stock Purchase Plan.

• Life insurance.

• Retirement benefits.

• Health insurance.

• Employee Assistance Program.

• Paid time off.

• Company activities.

• Home-office-based field service role.

• International work environment.

• Inclusive work experience.

• Training and development opportunities at Agilent’s innovative training center.