Customer Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• On-site support for customers regarding the installation, maintenance, repair, and qualification of analytical devices.

• Advising customers on software updates, device upgrades, qualifications, and process optimizations.

• Documentation of customer service interventions and issues in the respective systems.

• Providing assistance to the service team as needed.

• Serving customers in Southern Germany (Regensburg-Nürnberg-Passau) in field service.

• Supporting customers with UV, IR, and thermal analytical devices.

⛳️ Requirements

• Technical education in the fields of electrical engineering, electronics, mechatronics, or physics/chemistry, or higher.

• Ideally, initial professional experience in technical customer service for software-based analytical systems.

• Independent, structured, and efficient working style.

• Organizational talent, commitment, and a strong customer-oriented approach.

• Excellent German language skills and good English language skills, both written and spoken.

• Proficient in MS Office Suite.

• Residence conveniently located within the service area.

• Valid driver's license and willingness to travel.

🏝️ Benefits

• Performance-based compensation.

• Company car.

• Challenging and diverse tasks.

• Opportunity to work as part of a successful global technology company.

• Access to supportive global service networks and distribution centers.

• Inspiring and inclusive corporate culture.