Customer Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary point of contact for customer inquiries and support tickets.

• Develop scalable customer support systems utilizing AI technologies.

• Relay customer insights to the product development team.

• Produce educational materials for customer use.

• Assist in bug resolution and quality assurance efforts.

• Provide support to our expanding customer base in the UK and Europe.

• Collaborate closely with the entire team and report directly to the CTO.

• Play a role throughout the customer lifecycle and help refine future customer support strategies.

⛳️ Requirements

• Demonstrated enthusiasm for learning and teaching.

• Strong passion for software products with an eagerness to explore technical aspects.

• Exceptional written and verbal communication skills.

• Capacity to manage multiple priorities amidst competing customer demands.

• Interest in the rapid growth of early-stage startups.

• Strong sense of ownership and meticulous attention to detail.

• Coding knowledge and a desire to enhance programming skills.

• Proactive mindset with the ability to deliver quickly and iterate based on feedback.

• Familiarity with Privacy or Legal domains (optional).

🏝️ Benefits

• High level of ownership with close collaboration alongside company leadership and customers.

• Opportunities for growth into new roles and responsibilities as the company evolves.

• Autonomy and chances to influence the direction of the business.

• Supportive, collaborative, inquisitive, and inclusive company culture.

• Career-focused environment that respects employees' commitments outside of work.