Customer Support Consultant, Hospitality

This is a fully remote position, open to applicants in South Africa, +2 more countries.

📋 Description

• Provide customer support through phone calls, chat, and email communications.

• Foster strong and enduring relationships with customers.

• Stay updated with the latest tools and technologies.

• Manage sensitive customer information with utmost care and security.

• Implement practices that enhance customer satisfaction.

• Maintain a comprehensive understanding of client solutions and achieve key performance indicators (KPIs).

• Collaborate with developers and cross-functional team members.

⛳️ Requirements

• Proficient in English (C1 level for both spoken and written communication).

• Minimum of 6 months experience in a customer support position.

• Strong analytical and research capabilities.

• Background in the travel industry.

• Positive, proactive, and responsible demeanor.

• Personal computer equipped with at least 8GB of RAM.

• Reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speeds.

• Experience in hospitality or logistics is advantageous.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work entirely remotely.

• Welcoming international environment.

• Compensation offered in USD.

• Incentives for referring friends.

• Balance between project demands and personal time.

• Comprehensive internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture founded on trust, with no time-tracking obligations.