Customer Support Consultant, E-commerce

This is a fully remote position, open to applicants in Morocco, +5 more countries.

📋 Description

• Provide exceptional customer support through email communication.

• Assist customers with inquiries regarding shipping and return policies for damaged products.

• Address incomplete orders, modify items as necessary, and assess or authorize price modifications.

• Handle customer questions in accordance with specified service level agreements and exact procedures.

• Elevate complex or urgent issues to the relevant internal team.

• Partner with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology firms and industry leaders.

⛳️ Requirements

• Proficient English skills (C1 level for both spoken and written communication).

• Minimum of 1 year of experience in a customer support position.

• Background in providing support within an e-commerce setting.

• Practical experience with Google Workspace (Docs, Sheets, Drive, Gmail).

• Basic skills in data entry, website quality assurance, and operational support.

• Ability to engage with customers in a friendly, brand-aligned tone with empathy.

• Strong multitasking skills with the ability to transition between tasks effortlessly.

• Capacity to deliver appropriate solutions promptly, adhere to standard operating procedures, and work autonomously.

• Customer-centric attitude with a dedication to providing a positive support experience.

• Commitment to delivering high-quality customer service and meeting performance metrics.

• Personal laptop or computer with a minimum of 8GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

🏝️ Benefits

• Schedule: Sunday, and Wednesday to Saturday from 10 AM to 6 PM (CDT).

• Opportunity to work entirely remotely.

• Inclusive international work environment.

• Compensation offered in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time, along with an internal health policy.

• Supportive leadership focused on your professional growth and long-term collaboration.

• Environment conducive to self-development.

• A culture founded on trust, with no time-tracking expectations.

• Benefits and conditions may differ based on engagement terms; independent contractors might not qualify for all employee benefits.