This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide daily assistance and support to current hotel-property clients in utilizing Cloudbeds software.

• Address customer inquiries through phone, email, chat, or other support channels.

• Diagnose issues and make outbound calls for escalated concerns.

• Cultivate customer relationships to enhance loyalty, retention, and software usage.

• Collect customer feedback and requirements for future software updates.

• Utilize training materials and participate in company-wide online training sessions to remain updated on system enhancements.

• Develop training materials and revise support resources as necessary.

• Convey valuable customer insights to help influence platform development.

⛳️ Requirements

• A minimum of 1 year of practical, front-of-house hospitality operations experience at a hotel or resort — including roles such as Front Desk, Night Auditor, Guest Services, Revenue Manager, Assistant Manager, or similar positions at a reputable property.

• Previous customer service experience or related roles is advantageous.

• Fluent or native proficiency in English and Spanish and/or Portuguese.

• Strong communication abilities and a positive demeanor.

• Exceptional problem-solving skills and emotional intelligence.

• High levels of learning agility.

• A relevant degree or more than 2 years of demonstrated experience in the field.

• Proficient with computers and systems.

• Reliable internet/wifi connection.

• Currently eligible to work in Mexico without the need for visa sponsorship.