This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Provide daily assistance and support to existing hotel-property customers in utilizing Cloudbeds software

• Address customer inquiries through phone, email, chat, or other support channels

• Troubleshoot issues and make outbound calls for escalated concerns

• Cultivate customer relationships to enhance loyalty, retention, and software utilization

• Collect customer feedback and requirements for upcoming software versions

• Utilize training materials and participate in company-wide online training sessions to remain updated with system enhancements

• Develop training resources and revise support materials

• Relay customer feedback to influence platform development

⛳️ Requirements

• Minimum of 1 year of practical experience in front-of-house hospitality operations at a hotel or resort — including roles such as Front Desk, Night Auditor, Guest Services, Revenue Manager, Assistant Manager, or equivalent at a reputable property

• Previous experience in customer service or a related field is advantageous

• Fluent or native proficiency in English and Spanish and/or Portuguese

• Strong communication skills coupled with a positive demeanor

• Excellent problem-solving abilities and emotional intelligence

• High adaptability to learning new concepts

• A relevant degree or over 2 years of demonstrated experience in the field

• Proficient in computer systems and technology

• Reliable internet/wifi connection

• Must be legally authorized to work in the location of the position without the need for visa sponsorship