Customer Support Associate – German

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Report directly to the Manager of Supplier Support.

• Gather declarations and other essential information from suppliers in clients’ supply chains who are unresponsive.

• Interact with suppliers via emails, chats, and conference calls.

• Collect compliance details and assist with compliance-related requests.

• Verify the quality of supplier documentation.

• Aid top-tier suppliers in addressing compliance inquiries.

• Resolve supplier compliance issues while ensuring a positive experience.

• Reach out to unresponsive suppliers through educational initiatives and webinar invitations.

• Provide language assistance for internal translations, webinars, and prospect calls with the Sales team.

• Work alongside the Program Success team on strategies for new clients, client campaigns, and supplier challenges.

• Validate and ensure quality assurance for supplier compliance information.

• Serve as a peer mentor to Supplier Support Agents when necessary.

⛳️ Requirements

• Exceptional verbal and written communication skills, predominantly in English.

• Proficiency in additional languages, such as German, may be necessary.

• Bachelor’s Degree or higher diploma from an accredited educational institution.

• 1-2 years of relevant work experience in areas such as administration, reporting, research, data management, supplier/customer support, or call centers.

• Strong time management abilities and the capacity to handle multiple priorities effectively.

• Competent in using MS Office Suite and Google Applications.

• Capability to utilize all functions proactively and efficiently.

• Self-motivated with outstanding time management skills.

• Ability to meet assigned deadlines consistently.

• Solutions-oriented mindset and proactive engagement with suppliers.

• Proficient in building productive working relationships both internally and externally.

🏝️ Benefits

• Vacation time that increases with tenure.

• Comprehensive benefits packages.

• Life leave days.

• Corporate bonus program.

• Retirement savings options.

• Flexible work arrangements.

• Volunteer days.

• Corporate giving initiatives.

• Professional development days available from the outset.

• Assistance or accommodation during the interview and selection process.

• AI-supported recruitment process with human final hiring decisions.