Customer Support Associate – Employee Assistance Program

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address member inquiries and offer support via phone, video, and live chat.

• Evaluate member needs and connect them with suitable behavioral health, employee assistance, and community resources.

• Deliver information, guidance, referrals, and education regarding benefits.

• Identify warning signs, de-escalate difficult situations, and facilitate clinical transfers when necessary.

• Assist members and their families while complying with program policies and service standards.

• Accurately document interactions and uphold confidentiality.

• Efficiently navigate multiple systems in a fast-paced, service-oriented environment.

⛳️ Requirements

• 1-2 years of experience in a call center, help line, customer support, or a similar virtual service setting.

• 1 year of experience in a social, psychological, or human service field providing client support.

• Basic computer skills, including proficiency with Microsoft Office Suite, Word, Excel, and Teams.

• A reliable, hardwired broadband or fiber internet connection is essential.

• A high school diploma or equivalent is required.

• Available to work Saturday through Wednesday, 8:30 AM-5:00 PM ET, depending on business needs.

• Occasional holiday coverage may be necessary.

• A Bachelor’s degree is preferred.

• 1 year of experience in Behavioral Health is preferred.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.