This is a fully remote position, open to applicants in Belgium.

📋 Description

• Support and engage with accounts through various channels including email, WhatsApp, and phone.

• Offer presales guidance by clarifying platform functionality, auction processes, and details regarding fees, transport, and documentation.

• Proactively encourage bids and purchases by suggesting suitable vehicles, tracking activities, and reactivating dormant accounts.

• Provide prompt, friendly, and dependable customer support to resolve issues, ensuring customer retention and repeat purchases.

• Identify accounts with high growth potential, assess their needs, and collaborate with the Key Account Management team to nurture these relationships.

• Maintain accurate and up-to-date records in the CRM to ensure visibility and actionability for every customer interaction.

⛳️ Requirements

• Proven experience in customer support, inside sales, or a customer-facing commercial position; experience in the automotive sector or B2B is advantageous.

• A true service-oriented mindset paired with a strong commercial acumen: you take pleasure in assisting customers and closing deals.

• Ability to manage a high volume of interactions across phone, WhatsApp, and email while seamlessly transitioning between support and sales tasks.

• A keen eye for identifying opportunities; you can recognize when an account is poised for growth.

• Highly organized, proactive, and capable of working independently.

• Proficiency in German and English is required.

• Additional skills in Russian, Romanian, or other Eastern European languages are a significant advantage.