Customer Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure an outstanding customer experience throughout the entire journey with Nubimetrics.

• Promote platform usage and minimize customer churn.

• Provide assistance through chat and email communication.

• Educate users and assist them in leveraging the platform strategically.

• Serve as a bridge between customers and internal teams.

• Spot areas for enhancement.

• Report issues to the Development team.

• Communicate improvement opportunities to the Product team.

• Assist clients via chat and email channels.

• Address user queries, requests, incidents, and platform-related problems.

• Support customers with an emphasis on resolving issues.

⛳️ Requirements

• Minimum of 3 years of experience in customer service (mandatory).

• Experience in SaaS sales (mandatory).

• Proficient in Spanish (preferred).

• Background in working with e-commerce enterprises and selling on Mercado Livre (preferred).

• Experience in conducting customer training, onboarding, or presentations (mandatory).

• Familiarity with CRM systems (mandatory), preferably HubSpot.

🏝️ Benefits

• Caju benefits card.

• Premium health insurance coverage.

• Special leave policy that includes pregnancy, non-pregnancy-related leave, adoption, gradual return to work, and support for parents with school-aged children, among others.

• Half a day off each month.

• Three additional days off each year.

• Day off for birthdays.

• Opportunities for courses and professional development.

• Completely free English and/or Portuguese classes.

• Exceptional workplace culture.