Customer Support Analyst

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide customer support via chat and email

• Address and resolve user inquiries, concerns, incidents, and issues related to the platform

• Guide customers with a focus on problem-solving

• Report bugs to the development team

• Suggest improvements to the Product team

• Ensure an outstanding customer experience throughout their journey with Nubimetrics

• Encourage platform adoption and minimize churn

• Train users and assist them in the strategic use of the tool

• Serve as a liaison with internal teams, identifying enhancements and contributing to the product's evolution

⛳️ Requirements

• Minimum of 3 years of experience in customer service (mandatory)

• Experience in SaaS sales (mandatory)

• Fluent in Portuguese (mandatory)

• Experience in e-commerce companies and sales on Mercado Libre (preferred)

• Experience in conducting training, onboarding, or client presentations (mandatory)

• Proficient in CRM management, preferably Hubspot (mandatory)

• Work location: Argentina

🏝️ Benefits

• Personal Pay benefit

• Top-tier health insurance

• Special leave policy: for pregnant individuals, non-pregnant individuals, and adoptions, gradual reintegration, support for children in school age, and more!

• Vacation days counted as business days

• Half a day off per month

• 3 bonus days per year

• Day off for birthdays

• Access to Wellhub

• Courses and training opportunities

• 100% free English and/or Portuguese classes

• Excellent work environment