Customer Support Analyst

This is a fully remote position, open to applicants in Netherlands, +5 more countries.

📋 Description

• Become adept in using Agiblocks Trade and Risk Management software to investigate and address customer support inquiries.

• Deliver prompt and informed assistance to users of the Agiblocks platform.

• Examine and resolve both functional and technical issues, ranging from simple how-to queries to intricate data flow challenges.

• Oversee and monitor support tickets, ensuring timely follow-up and resolution.

• Collaborate with consultants to set up customer environments and facilitate onboarding.

• Assist in training sessions and develop user documentation.

• Aid in the creation and upkeep of PowerBI reports and MS Word-based client templates.

• Organize and evaluate system upgrades and deployments.

• Recognize recurring issues and recommend improvements for ongoing enhancement.

• Schedule and assess customer site upgrades.

• Precisely manage and record time spent using the designated time-tracking tool.

⛳️ Requirements

• Proficiency in utilizing the Agiblocks Trade and Risk Management software system (training will be provided).

• Knowledge of or the capability to learn about commodity trade management and Agiblocks CTRM.

• Strong technical troubleshooting and customer service skills.

• Capability to investigate and resolve both functional and technical challenges.

• Ability to manage and track support tickets through incident management tools.

• Competence to work with consultants on customer environment setup and onboarding.

• Ability to assist in training sessions and produce user documentation.

• Experience or potential to support PowerBI reports and MS Word-based templates.

• Skill in coordinating and reviewing system upgrades and deployments.

• Ability to identify recurring issues and propose enhancements.

• Capability to schedule and evaluate customer site upgrades.

• Proficiency in accurately logging time in a designated time-tracking tool.

🏝️ Benefits

• Competitive salary and performance incentives.

• Opportunities for professional development and career growth.

• Flexible work arrangements and a supportive team environment.

• Comprehensive health and wellness benefits.