Customer Support Agent – P&C

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Handle incoming calls from current customers.

• Manage service requests, which include adding or removing vehicles and drivers, updating lienholder information, and dispatching policy documents.

• Address customer inquiries regarding their existing insurance policy coverages and benefits.

• Modify current insurance policies as needed.

• Retain Jerry policyholders by providing solutions for customers who may be considering cancellation.

⛳️ Requirements

• A minimum of 2 years of experience in a call center setting.

• Strong ability to multitask and handle multiple competing priorities.

• A genuine passion for assisting others.

• P&C license application/qualification is expected within 60 days of starting.

• Must currently reside in one of the eligible states: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia.

• Legal authorization to work in the United States is required.

• A LinkedIn Profile URL is necessary for the application.

• A resume is required for the application process.

🏝️ Benefits

• Jerry.ai will cover the costs for your P&C license (expected within 60 days of starting).

• Comprehensive medical, dental, and vision insurance.

• 401(k) matching contributions.

• Opportunity for remote work.

• Provision of work equipment.

• Continuous training and mentorship from the leadership team.

• Flexible scheduling options: 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

• Paid time off.

• Paid parental leave.

• Wellness benefits.

• Opportunities for equity and stock options.