Customer Support Agent – P&C

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Handle incoming calls from current customers

• Manage service requests, which include adding or removing vehicles and drivers, updating lienholder details, and dispatching policy documents

• Provide answers to inquiries regarding current insurance policies, coverage options, and policy advantages

• Modify existing policies as needed

• Retain Jerry policyholders by identifying solutions for customers facing cancellation

• Assist customers with policies from Jerry’s 55+ insurance carrier partners

⛳️ Requirements

• Minimum of 2 years of experience in a call center setting

• Capability to juggle multiple tasks and prioritize effectively

• Strong desire to assist others

• Property & Casualty license expected within 60 days of employment; the company will cover the cost

• Full-time hourly candidates must currently live in Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia

• Must have legal authorization to work in the United States

• Resume submission is mandatory

• LinkedIn Profile URL is required

🏝️ Benefits

• Property & Casualty license sponsored by Jerry.ai (to be obtained within 60 days of starting)

• Comprehensive medical, dental, and vision insurance

• 401(k) plan with employer contributions

• Options for remote work

• Necessary work equipment provided

• Continuous training and mentorship opportunities

• Flexible work schedules: choose between a 5-day, 8-hour format or a 4-day, 10-hour week

• Paid time off

• Paid parental leave

• Wellness benefits

• Potential for equity opportunities or stock options