Customer Support Agent – Entry Level

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to ensure exceptional customer service

• Uphold professionalism, accuracy, and adherence to brand standards

• Complete specific assessments and certifications for clients prior to commencing service

⛳️ Requirements

• High school diploma or GED required

• Must be a minimum of 18 years old

• Authorized to work within the United States

• Must be a U.S. resident (not applicable to residents of CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Ability to adhere to detailed procedures and achieve performance goals

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Capable of working autonomously while maintaining accountability to schedules

• Previous experience in a call center or customer service role is preferred

• Bilingual proficiency in Spanish and English is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

• Completion of a multi-step onboarding procedure, including client-specific evaluations, a basic background check, and attendance in a certification course before service commencement

🏝️ Benefits

• Flexible scheduling options available post-certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Telehealth access for households through MDLive

• Opportunities for performance-based incentives

• Career growth pathways into support, quality assurance, and leadership positions