Customer Support Agent

This is a fully remote position, open to applicants in Malta.

📋 Description

• Address customer inquiries through email, chat, and phone (both inbound and outbound).

• Provide professional and efficient resolutions to customer questions.

• Escalate more complex issues as necessary.

• Keep precise records in customer support systems.

• Adhere to client procedures and quality standards.

• Contribute to enhancing customer satisfaction and ongoing service improvement.

• Assist with upcoming client projects as a member of a Maltese-speaking talent pool.

⛳️ Requirements

• Must be based in Europe and possess valid work authorization.

• Native or professional fluency in Maltese is required.

• Proficient English communication skills are essential.

• Ideally, 1–3 years of experience in customer support or customer service.

• Comfortable communicating through phone, email, and chat.

• Familiarity with CRM or customer support platforms such as Zendesk, Freshdesk, Intercom, or similar is a plus.

• Capable of working independently in a remote setting.

• Must have a reliable internet connection and a suitable home office setup, including a laptop or desktop.

🏝️ Benefits

• Fully remote work opportunity within Europe.

• Chance to collaborate with international companies.

• Work in an AI-enhanced customer support environment.

• Access to continuous learning and development opportunities.

• Potential for long-term collaboration depending on project availability.