Customer Success Specialist – Fluent in Italian/French, English

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver customer support via phone, email, and chat platforms.

• Assist customers with inquiries related to products and services.

• Oversee customer account management.

• Aid in order processing and address order-related questions.

• Diagnose both technical and non-technical issues.

• Address customer complaints in a professional and efficient manner.

• Escalate complicated cases to the relevant internal teams when required.

• Ensure a high-quality customer experience with each interaction.

• Keep precise records of customer interactions.

• Work collaboratively with team members and internal stakeholders to resolve customer concerns.

⛳️ Requirements

• Proficient in Italian or French (C1 level or above).

• Fluent in English (C1 level).

• Outstanding communication abilities, both written and spoken.

• Customer-oriented mindset with a problem-solving approach.

• Capability to thrive in a fast-paced setting.

• Strong organizational skills and attention to detail.

• Comfortable utilizing digital tools and computer systems.

• Prior experience in customer service, technical support, or contact center roles is advantageous.

• A keen interest in technology and consumer electronics is a plus.

🏝️ Benefits

• Supportive and diverse work environment.

• Consistent Monday to Friday schedule.

• Opportunities for long-term career advancement.

• Comprehensive employee benefits package following the probation period.