Customer Success Specialist

This is a fully remote position, open to applicants in Peru, +1 more country.

📋 Description

• Manage a dedicated portfolio of restaurants throughout their entire relationship with the platform.

• Coordinate the onboarding process, including menu and table setup, launching, and processing the first order.

• Train clients on the available functionalities.

• Address inquiries, manage complaints, and follow up on issues until resolution.

• Maintain proactive contact to identify needs and enhance the customer experience.

• Identify opportunities to incorporate additional products into each restaurant.

• Organize pending tasks for each account and suggest improvements in service processes.

• Support clients from implementation to daily use of the platform and the integration of new solutions for restaurants.

⛳️ Requirements

• At least 3 years of experience in Customer Success, customer service, support, call center, or roles in gastronomy and hospitality.

• Native Spanish speaker with strong oral and written communication skills.

• Ability to remain calm in challenging situations and manage complaints with patience and discernment.

• Organizational skills, attention to detail, and capability to manage multiple accounts and tasks.

• Proactivity, motivation, and willingness to engage in the daily operations of a startup.

• Interest in the gastronomy industry and a commitment to long-term collaboration.

• Own computer and stable internet connection.

• Availability to work Monday to Friday from 13:00 to 22:00, Spain mainland time, with a 1-hour break.

• Experience in restaurants and knowledge of POS systems like Glop, Revo, or Ágora will be valued.

• No requirement for English proficiency, specific qualifications, or programming knowledge.

🏝️ Benefits

• A freelance collaboration that is 100% remote and has potential for continuity.

• Training from day one and support from the Customer Success team.

• A professional development plan and conditions review after 6 months.

• The opportunity to contribute to the growth of the Customer Success area.

• A close-knit team distributed between Spain and LATAM, with room to propose and implement improvements.