Customer Success Specialist

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Develop and present impactful presentations and technical workshops for professional clubs, federations, and senior decision-makers.

• Serve as a speaker and subject matter expert for Catapult at tactical roundtables, federation assemblies, industry conferences, and significant business events.

• Facilitate onboarding and training for professional soccer clubs on Catapult's comprehensive suite of Video Analysis, Integrated Wearable/GPS Data, Tactical Metrics, and Catapult Hub.

• Assist soccer clubs in transitioning to Impect, Focus, and Catapult video platforms.

• Align analytical processes with Impect data sets and Catapult wearable metrics to ensure smooth migration and quick realization of value.

• Function as a trusted strategic advisor for Performance Directors, Head Analysts, and Technical Staff.

• Assess account health, comprehend high-level club decisions, safeguard core revenue, and recognize upsell, cross-sell, and churn risks.

• Travel extensively throughout North America to provide hands-on training, match-day or pre-season support, tactical workshops, and participate in industry events.

• Gather structured customer feedback and collaborate with Product Management to shape the tactical software roadmap.

• Work in conjunction with Business Development Managers to retain current clients, enhance product adoption, and identify revenue opportunities.

• Establish a commercial rhythm, perform account audits, lead client implementations, and support retention and expansion ACV across the soccer portfolio.

⛳️ Requirements

• Over 3 years of experience in professional soccer environments (MLS, USL, NWSL, or elite collegiate level) as a Video Analyst, Tactical Analyst, or Performance Specialist.

• Demonstrated ability to create compelling, value-driven presentation decks and deliver engaging keynote speeches or workshops to executive audiences, federations, large industry groups, or small club boardrooms.

• Hands-on experience with professional video analysis software (Focus, MatchTracker, Hudl Sportscode, or similar).

• Familiarity with advanced tactical data platforms (Impect, StatsBomb, Opta, or similar).

• Understanding of integrated Video + GPS/Wearables workflows and organizational sharing platforms (Catapult Hub or similar).

• Capability to differentiate technical user feedback from commercial opportunities (upsell, cross-sell) and account risks (churn threats, executive decision shifts).

• Strong professional network and established relationships with technical, tactical, video, and performance staff across MLS and USL organizations.

• Willingness and capacity to travel extensively, over 50% of the time, across the US and North America, including weekend travel aligned with match-day schedules.

• Exceptional talent for translating complex tactical data models, video integration, and physical data into actionable insights for Head Coaches, Analysts, and Sporting Directors.

• Ability to successfully pass Catapult's positive prehire check.

🏝️ Benefits

• Generous paid leave.

• Recognized company holidays.

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan with company match.

• Opportunity to engage in a comprehensive benefits package.

• Chance to work with individuals from diverse nationalities and cultures.

• Unlimited potential for growth, increased responsibilities, and improved performance.

• Target incentive plan may include equity, commission, or other bonus structures.