Customer Success Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to customers in Canadian French (Québécois French) and English through live chat, email, and various other channels.

• Aid customers in navigating the platform and addressing their questions and concerns in a clear and efficient manner.

• Take ownership of customer issues from the initial contact until resolution.

• Investigate problems, utilize available resources, and engage other teams when necessary.

• Communicate in a natural and empathetic manner, adjusting to the customer and the context.

• Collaborate closely with the Customer Success team in Bulgaria, sharing insights and working together on customer matters.

• Recognize recurring issues and relay customer feedback to enhance the overall experience.

• Contribute ideas while helping to establish and develop the new Customer Success team in Canada.

• Work on a rotating schedule that includes both morning and evening shifts.

⛳️ Requirements

• Must be based in Canada.

• Proficient in Canadian French (Québécois French) and English, both in written and spoken forms.

• Able to communicate effectively with French-speaking customers from Quebec, utilizing local terminology and expressions.

• Previous experience in Customer Success, Customer Support, or another role involving customer interaction.

• Capable of working independently in a remote setting.

• Possess sound judgment and the ability to manage difficult conversations calmly and professionally.

• Inquisitive and eager to understand issues rather than merely following a set process.

• Quick to learn and adept at navigating new systems while explaining concepts simply.

• Comfortable working in a dynamic, international environment.

• Must be available to work a rotating schedule that includes morning and evening shifts.

🏝️ Benefits

• Fully remote work opportunity within Canada.

• Chance to be among the first members of the Canadian Customer Success team.

• Opportunity to help shape and construct the Canadian team from the ground up.

• Support and expertise from the established Customer Success team in Bulgaria.