Customer Success Renewals Representative, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee the renewal process of contracts within the designated territory to safeguard revenue.

• Track upcoming contract expirations and take prompt action to retain customers.

• Deliver precise proposals and quotes in accordance with customer agreements.

• Address inquiries regarding pricing, co-terming, upselling, and reinstatement.

• Collaborate effectively with customers, partners, and internal teams.

• Accurately log all activities in the customer relationship management system.

• Meet sales objectives with a strong emphasis on customer retention and revenue enhancement.

• Provide quotes directly to customers and/or designated channel partners.

• Encourage customers to upgrade to premium services and identify additional sales opportunities for Veeam products.

⛳️ Requirements

• Fluent in English and German for effective communication (minimum B2 level).

• At least two years of sales experience in the software or a related industry.

• Excellent customer service and organizational abilities.

• Capability to perform efficiently in a fast-paced and semi-autonomous environment.

• Self-driven with the ability to manage a high volume of communications.

• Basic understanding of virtualization technology.

• Familiarity with Salesforce is considered an advantageous skill.

🏝️ Benefits

• 26 paid vacation days each year, plus 4 global VeeaMe Days for self-care and paid volunteer opportunities.

• Paid parental leave, including maternity and paternity leave.

• Comprehensive family medical coverage, including dental, rehabilitation, and vaccinations.

• Life, critical illness, and disability insurance provided.

• Employer pension contributions through PPK.

• Monthly Edenred allowance of 450 PLN for meals.

• Fully sponsored MultiSport card by Veeam, granting access to sports facilities across the country.

• Six complimentary therapy sessions, along with legal and financial advice.

• Opportunities for professional training and education, which encompass courses and workshops, internal meetups, and unlimited access to LinkedIn Learning, Athena, and O’Reilly.

• Mentorship available through the MentorLab program.

• Monthly benefits stipend while Veeam finalizes its benefits offerings.