Customer Success Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the post-sales dashboard and establish a reporting rhythm for leadership, board members, and customer interactions.

• Create standardized templates for decks and playbooks, consolidating them into a single, widely accepted source of truth.

• Develop processes and automation for task tracking, quarterly business review (QBR) preparations, and renewals.

• Construct and manage a centralized repository for post-sales content.

• Assist in tracking and reporting renewals across the TAM team's portfolio.

• Collaborate with TAMs, support teams, and leadership to pinpoint operational shortfalls and prioritize solutions.

• Define technical requirements and engage relevant internal stakeholders.

• Keep abreast of best practices in post-sales and revenue operations as the team expands.

⛳️ Requirements

• A minimum of 5 years in Customer Success Operations, Revenue Operations, or a similar position within a post-sales or customer success organization.

• Proven experience in creating dashboards, decks, or playbooks that have been successfully adopted.

• Familiarity with supporting renewals and reporting related to revenue.

• Ability to operate independently and provide effective solutions.

• Experience in cybersecurity or technical enterprise SaaS environments is advantageous but not mandatory.

• A tendency towards establishing systems and process templates.

• Comfortable working in a dynamic, high-energy startup environment with changing priorities.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Reimbursement for home office setup expenses.

• Short- and long-term disability insurance.

• Life and accident insurance.

• 401(k) retirement savings plan.

• Unlimited paid time off (PTO).

• A warm, supportive, and people-first company culture.

• A global work environment with teams located in Tel Aviv, the US, the Netherlands, and London.

• Equity options that allow you to participate in Noma’s growth and success.