Customer Success Officer

This is a fully remote position, open to applicants in Montenegro, +1 more country.

📋 Description

• Deliver real-time assistance to clients globally through chat, tickets, phone, and email.

• Address technical issues and escalate platform-related matters concerning Libertex, MT4, and MT5 to the appropriate teams.

• Uphold high service standards, manage complaints effectively, and provide clear instructions on required documentation.

• Work collaboratively with internal departments to resolve issues promptly.

• Exhibit exceptional communication, time management, and phone etiquette skills.

• Promote company offerings and foster robust client relationships.

• Achieve KPIs and undertake additional responsibilities as necessary.

⛳️ Requirements

• Reliable, high-speed internet connection.

• Proficient in Russian and English at a satisfactory level.

• Strong written and verbal communication abilities, capable of managing stressful situations and responding appropriately to clients' emotions.

• Competent computer skills (Google Sheets, Google Docs).

• Availability to work 8-hour shifts from 07:00 to 22:00 CET, Monday through Sunday.

• Previous experience in customer support (preferred).

• Familiarity with MetaTrader 4 and MetaTrader 5 (preferred).

• Experience in trading (preferred).

🏝️ Benefits

• Quarterly bonuses based on company performance.

• Medical insurance plan covering the employee and their immediate family from day one.

• 24 working days of annual leave.

• Annual reimbursement for travel expenses for the employee and their family's flight home.

• Corporate events and team-building activities.

• Unlimited membership to Udemy Business & language training courses.

• Opportunities for professional and personal development in a rapidly growing environment.