Customer Success Manager – Mobile Growth, ASO

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead onboarding calls with clients and assist them in connecting to Apple App Store Connect and Google Play Console.

• Maintain consistent communication with clients via Slack and regular strategy sessions.

• Design and execute ASO strategies for both iOS and Android applications.

• Enhance app titles, subtitles, keyword banks, descriptions, and other store metadata.

• Conduct keyword analysis and pinpoint opportunities to boost organic app visibility.

• Formulate localization strategies for global markets.

• Generate hypotheses and manage A/B testing for app icons, screenshots, and preview videos.

• Track app performance and discover opportunities to enhance conversion rates and organic growth.

• Oversee ongoing ASO and growth tasks while prioritizing high-impact initiatives.

• Review and refine AI-generated audits, reports, summaries, and recommendations prior to client distribution.

• Detect errors, missed opportunities, and strategic pitfalls in AI-generated outputs.

• Offer structured feedback aimed at enhancing AI-powered tools and recommendations.

• Prepare preliminary audits and create a viable growth roadmap within established timelines.

• Conduct regular client calls to present outcomes, assess ongoing efforts, and determine subsequent priorities.

• Keep precise tracking spreadsheets and maintain client documentation.

• Coordinate internal updates and document client communications and meeting results.

⛳️ Requirements

• A minimum of 2 years of practical experience in App Store Optimization (ASO).

• Familiarity with both the Apple App Store and Google Play Store.

• Strong expertise in keyword research, keyword modeling, and optimizing metadata.

• Experience in mobile app growth and conversion rate optimization (CRO).

• Understanding of app performance metrics and the ability to identify actionable growth opportunities.

• Experience in ASO localization and international app growth is desirable.

• Experience with innovative A/B testing for app icons, screenshots, or preview videos is a plus.

• Proficient in English, with excellent written and verbal communication skills.

• Comfortable leading client onboarding calls, presentations, and strategic meetings.

• Possess strong analytical, pragmatic, and detail-oriented skills.

• Capable of prioritizing low-risk, high-impact growth opportunities.

• Demonstrates a client-focused and ownership-driven attitude.

• Ability to work independently while collaborating with internal teams.

• Comfortable utilizing AI-powered tools and reviewing AI-generated suggestions.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• A supportive and collaborative work environment.

• Health and wellness benefits.