Customer Success Manager, K-12

This is a fully remote position, open to applicants in Utah.

📋 Description

• Oversee the customer experience for all clients within your designated territory.

• Collaborate with Sales and Renewals teams to enhance market share from both existing accounts and new business-to-business opportunities.

• Serve as the intermediary between customers and Instructure.

• Comprehend the customer's vision and objectives with the Instructure Learning Platform and assist them in achieving their desired outcomes.

• Responsible for Customer Satisfaction (CSAT) and work closely with Sales and Renewals to meet Net Revenue Retention (NRR) targets.

⛳️ Requirements

• A Bachelor’s Degree or at least 4+ years of experience in Account Management is required.

• Outstanding communication abilities, both written and verbal.

• Ability to set appropriate expectations and see issues through to resolution.

• Proficient in multitasking and prioritizing duties in a dynamic environment.

• Strong team-oriented approach, employing internal and external resources effectively and wisely.

• Experience in customer-facing roles within the software industry.

• Proven capability to identify problems and pursue solutions.

• Preferred background in K12 Education experience and knowledge.

🏝️ Benefits

• Competitive salary, plus all full-time employees are included in our ownership program—ensuring everyone has a stake in our success.

• Flexible work environment. Our remote, hybrid, and in-office collaboration spaces differ by role, team, and location.

• Generous time off policy, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to take a break and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support available.

• Access to learning and development resources, including professional development tools and tuition reimbursement, to facilitate your growth.

• The necessary technology and tools to enable you to perform at your best.

• Motivosity employee recognition program.

• A culture centered on inclusivity, support, and meaningful connections.