Customer Success Manager, French Speaking

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Serve as the voice of the customer and advocate for internal customer needs.

• Transform customer insights into actionable strategies that enhance outcomes and experiences.

• Facilitate the realization of customer value and optimize the benefits of Unit4 investments.

• Boost product adoption and maturity through effective success planning, guidance, and value-added interactions.

• Identify and pursue qualified upsell and cross-sell opportunities in collaboration with the Sales team.

• Act as the main point of contact for Customer Success, proactively managing risks and supporting customer retention.

• Create and uphold customer success plans that align with strategic objectives, key milestones, and anticipated outcomes.

• Conduct executive business reviews and strategic discussions with C-level stakeholders and customer management teams.

• Convey customer goals, challenges, product requirements, and value drivers across Product, R&D, Support, and Sales teams.

• Oversee retention and churn within the region while promoting the adoption and effective use of the Success4U program.

⛳️ Requirements

• A strong passion for fostering robust customer relationships that drive recurring revenue retention (ARR), create expansion opportunities via Customer Success Qualified Leads (CSMQLs), and ensure successful customer outcomes.

• Outstanding communication and relationship management abilities.

• Proficiency in English and French, both spoken and written.

• A clear communicator who presents professionally, demonstrating empathy and enthusiasm.

• Capability to lead through influence and build trust.

• Experience in a customer-facing role that emphasizes delivering customer value and achieving business results in a cloud software context.

• Technically savvy and knowledgeable about customer engagement technologies, best practices, and industry trends.

• Previous experience in the ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as required, up to 20% of the time.

• May necessitate security clearance and background checks for customer projects and access to sensitive customer information.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for growth and development.

• Resources and guidance for professional advancement.

• Work alongside talented colleagues, role models, and mentors.

• Participation in Environmental, Social, and Governance initiatives, including the Act4Good program.

• A safe and inclusive work environment.

• Employee Resource Groups that are open to all.