Customer Success Manager, French Speaker

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Serve as the voice of the customer and advocate within the organization.

• Transform customer insights into actionable steps that enhance outcomes and experiences.

• Facilitate customer value realization and assist clients in maximizing their Unit4 investment.

• Promote product adoption and development through success planning, guidance, and value-added interactions.

• Identify and pursue upsell and cross-sell opportunities through qualified leads in collaboration with Sales.

• Function as the main point of contact for Customer Success, proactively managing risks and supporting customer retention.

• Create and uphold customer success plans that align with strategic objectives, milestones, and anticipated outcomes.

• Lead executive business reviews and strategic discussions with C-level stakeholders and customer management teams.

• Convey customer goals, challenges, product requirements, and value drivers to Product, R&D, Support, and Sales teams.

• Oversee retention and churn in the region, contributing to global retention goals.

• Promote the adoption and effective use of the Success4U program.

⛳️ Requirements

• Proficient in both English and French, with strong verbal and written communication skills.

• Exceptional communication and relationship management abilities.

• Experience in a customer-facing role centered on driving customer value and business outcomes within a cloud software environment.

• Technically savvy, with knowledge of customer engagement technologies, best practices, and trends.

• Prior experience in the ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as needed, up to 20%.

• Ability to lead through influence and establish trust.

• Adaptable, inquisitive, accountable, and a team player.

• Background checks may be necessary for customer projects and access to sensitive customer data.

• In accordance with local laws, may require declaration of criminal records, proof of right to work, personal identification, and work history disclosures.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• A culture founded on trust and accountability.

• Opportunities for growth, along with tools and guidance.

• Collaborate with talented colleagues, role models, and mentors.

• Engage in sustainability initiatives, including the Environmental, Social, and Governance strategy and Act4Good programme.

• A safe and inclusive working environment.

• Employee Resource Groups available to everyone.