Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the success of a select group of high-impact enterprise clients from implementation through to long-term value delivery.

• Serve as the strategic partner post-sale, gathering customer requirements, operational priorities, and success key performance indicators (KPIs).

• Develop implementation briefs for the ProServe team that align with client objectives and challenges.

• Ensure that the system setup is structured to deliver both immediate and long-term value to customers.

• Track platform usage, performance metrics, and operational indicators to promote adoption.

• Conduct data-driven Quarterly Business Reviews (QBRs) that highlight the platform's impact on customer KPIs.

• Identify areas of underutilization or misalignment and suggest corrective measures to sustain ROI.

• Act as a trusted advisor to senior managers, directors, and C-level executives.

• Convert customer challenges into actionable platform solutions.

• Collaborate with the Product, ProServe, and Support teams.

• Maintain account health through insight, proactive action, and effective communication.

• Report directly to the Director of Sales Operations & Enablement.

⛳️ Requirements

• Over 7 years of experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management.

• Strong commercial acumen.

• Proven experience in building trusted relationships and delivering value to large enterprise clients.

• In-depth understanding of data, platform configuration, and factors influencing customer ROI.

• Strong technical skills and confidence in making changes within a software platform.

• Excellent communication skills, capable of engaging with operational teams, senior stakeholders, and board-level executives.

• Comfortable operating in a lean, fast-paced environment with a high degree of autonomy and initiative.

• Naturally inquisitive and dedicated to continuous improvement.

• Experience in fleet management, telematics, logistics, or compliance technology is a plus.

• Familiarity with Salesforce, Power BI, or other reporting and data visualization tools is advantageous.

• Prior involvement in product feedback, product enhancement, or implementation strategy is desired.

• Exposure to environments governed by GDPR, SOC 2, or ISO 27001 is favorable.

• Experience working with large enterprise organizations, particularly those with over 500 employees or revenues exceeding £100m, is preferred.

🏝️ Benefits

• Opportunity for growth as the company develops its new enterprise segment and expands.

• Autonomy to implement ideas and influence support for enterprise customers.

• Chance to make a noticeable impact quickly.

• Collaborative and ambitious team environment.

• Work contributing to enhanced driver and fleet safety.