Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engaging proactively with customers: You regularly initiate conversations with existing clients, evaluate their needs, and convert insights into actionable recommendations.

• Product guidance and adoption: You provide advice on our SaaS offerings, pinpoint usage gaps, and assist customers in implementing new modules.

• Churn mitigation: You identify early risk indicators and develop strategies to stabilize accounts — collaborating closely with Product, Support, and Sales teams.

• Upselling and cross-selling: You recognize opportunities for additional products, craft customized proposals, and guide customers through the closing process.

• Reporting: You meticulously maintain CRM data and deliver organized customer feedback to Product Management.

⛳️ Requirements

• Experience in Customer Success, Account Management, or solution-focused B2B sales — preferably in a SaaS context.

• Strong understanding of IT products and business processes, with a proven track record in customer development.

• Empathy, sales acumen, and resilience — you stay solution-oriented and constructive even in challenging customer interactions.

• Proactive and independent work style combined with a genuine service-oriented mindset.

• Proficient in German, good command of English, and confident in using CRM systems.

🏝️ Benefits

• Collaboration within a supportive and appreciative team.

• Comprehensive onboarding for a solid start, aided by a mentor.

• Opportunities to utilize your knowledge and personal strengths, enhance skills, and grow through various learning formats.

• Participation in our hybrid work model, which includes working from the office, home, mobile work, and workations.

• A variety of benefits including pension plans, health management, and employee discounts.

• Well-behaved dogs are welcome at all office locations.