Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish trusted relationships with clients, serving as their primary contact throughout their experience with Vantor.

• Ensure clients achieve their desired business results, optimize platform utilization, and realize long-term benefits.

• Oversee a customer portfolio, fostering product use, customer well-being, contract renewals, and opportunities for expansion.

• Lead the onboarding process, implementation, and user training for customers.

• Track customer engagement, success metrics, and key performance indicators (KPIs), providing consistent reporting and suggestions.

• Manage release schedules and readiness for new features.

• Collaborate across departments including Sales, Engineering, Product, and Support to address complex customer challenges.

• Represent the "Voice of the Customer" within Vantor.

• Gain insight into customers’ business, operational workflows, and strategic goals.

• Identify opportunities for upselling, cross-selling, and additional services in partnership with Sales.

⛳️ Requirements

• Relevant degree or equivalent experience.

• A minimum of 3 years' experience in Customer Success or Account Management.

• Familiarity with Geographic Information Systems (GIS), remote sensing, or imaging solutions.

• Exceptional written and verbal communication abilities.

• Strong organizational skills and proficiency in stakeholder management.

• Experience working with Defence, Government, or Intelligence sectors.

• Background in SaaS or enterprise software platforms.

• Willingness to travel internationally (up to 20%).

🏝️ Benefits

• Opportunity to travel internationally (up to 20%).

• Commitment to an equal opportunity, inclusive workplace.

• An environment where team members feel respected, valued, and encouraged to share their ideas.