This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a customer advocate by collaborating with internal teams to ensure that customer requirements are recognized, met, and aligned with business goals.

• Oversee and expedite the resolution of customer issues and escalations, especially those that require involvement from multiple departments, while fostering strong customer relationships.

• Assist and facilitate the onboarding process for new customers, ensuring a smooth transition and consistent service delivery across various teams.

• Recognize trends, identify process deficiencies, and uncover opportunities for improvement based on customer feedback.

• Work closely with stakeholders to improve processes, policies, and overall customer success results.

⛳️ Requirements

• 2-3 years of experience in Customer Success, account management, or a comparable customer-facing position within an IT solutions or ERP software organization.

• Knowledge of ERP solutions and services.

• Familiarity with Acumatica and Sage Intacct is advantageous.

• Excellent communication and negotiation abilities.

• Skills in conflict resolution and the capacity to establish clear expectations.

• A solid understanding of client advocacy.

• A proven history of managing and retaining customer relationships.

• Comfortable engaging with multiple stakeholders while establishing and nurturing relationships across various levels of seniority and functions.