This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Ensure customers achieve specified success outcomes

• Promote product adoption and increase usage growth

• Monitor health metrics and risk indicators

• Proactively identify gaps in value realization

• Take ownership of renewal preparedness and forecasting

• Address churn risks at an early stage

• Conduct business reviews (QBRs / EBRs)

• Create documented success plans

• Identify opportunities for expansion across seats, modules, and usage

• Collaborate with Sales on upsell initiatives

• Present additional value use cases

⛳️ Requirements

• Relevant experience and proven capability suitable for the scope and level of the role

• Excellent communication, collaboration, judgment, and accountability for results

• Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is advantageous where applicable

🏝️ Benefits

• Equal opportunity employment and a commitment to a workplace where employees are treated with dignity and respect