Customer Success Manager

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Assist in the daily management of designated client accounts, acting as a reliable point of contact for routine inquiries and requests, in collaboration with a senior Customer Success Manager (CSM).

• Aid in implementing Bridg's client engagement strategy, supporting onboarding activities, providing status updates, and facilitating regular client interactions.

• Track client usage and identify early indicators of risk or opportunity, communicating these to the wider Customer Success team.

• Help prepare reports, performance summaries, and materials for client meetings and business reviews.

• Gain in-depth knowledge of Bridg's products to handle initial client inquiries, escalating more complex issues to senior team members when necessary.

• Work collaboratively with Product, Delivery, and Technical Operations teams to efficiently resolve client issues.

• Report to the Senior Manager of Customer Success.

⛳️ Requirements

• 1–2 years of professional experience in a customer-facing position (such as agency, PR, client-side, consulting, or tech), or a strong internship in a similar role.

• Understanding of digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is advantageous, with a desire to deepen expertise on the job.

• Excellent organizational abilities and attention to detail, capable of managing multiple client requests and tasks simultaneously.

• Strong written and verbal communication skills, exhibiting a proactive and positive attitude.

• Comfortable with data — able to interpret reports or dashboards and convey their significance in straightforward terms.

• Proficient in Microsoft Office and/or Google Workspace; comfortable creating presentations and working with spreadsheets.

• Familiarity with project management or ticketing tools (such as Smartsheet, JIRA) is a plus but not mandatory.

• Bachelor's degree or equivalent practical experience.

• Legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Supportive and inclusive company culture.