Customer Success Intern

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist the post-sales team by providing customer service and conducting follow-ups.

• Gather customer feedback to pinpoint areas for enhancing the customer experience.

• Aid in the preparation of reports and metrics related to customer satisfaction and engagement.

• Log interactions and requests in the CRM system.

• Support customer communication through email, WhatsApp, and phone calls.

⛳️ Requirements

• Currently pursuing a higher education program relevant to the field, from the third semester onward.

• Eligible programs include: Business Administration, Commercial Management, Marketing, Education, Communications, or related disciplines.

• Available to commit to 30 hours per week as an intern.

• Able to work from 9:00 a.m. to 4:00 p.m., including a one-hour lunch break.

• Excellent written and verbal communication abilities.

• Proactive, eager to learn, and dedicated to professional growth.

• Capable of collaborating effectively within a team.

• Organized, responsible, and detail-oriented.

• Proficient in using digital tools and Microsoft Office/Google Workspace.

• Familiarity with customer service, Customer Success, or post-sales operations is a plus.

• Must reside in São Paulo, SP, or the surrounding metropolitan area.

• Expected to graduate from the first semester of 2028 onwards.

• Open to working in a hybrid model if the company adopts this format.

🏝️ Benefits

• Opportunities for courses and training.

• A day off for your birthday.

• Possibility of a permanent position following the internship.