Customer Success Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete delivery process of ebooks, course materials, and content solutions tailored for higher education clients.

• Collaborate with internal teams and external partners for effective implementation, onboarding, and configuration.

• Resolve technical challenges arising during the implementation phase and after launch.

• Elevate issues and work with the relevant teams to coordinate effective solutions.

• Facilitate client training sessions and convey platform features and best practices to both instructors and administrators.

• Keep documentation updated for implementation procedures and common troubleshooting methods.

• Identify and propose enhancements to processes aimed at increasing customer satisfaction and product utilization.

⛳️ Requirements

• A bachelor’s degree in business, communications, or a related discipline.

• At least 1 year of experience in customer service, account management, sales support, or a client-facing position.

• Basic knowledge of spreadsheet software (Excel/Google Sheets).

• Excellent problem-solving abilities with a keen eye for detail and a strong customer service focus.

• Capable of articulating technical concepts to audiences without a technical background.

• Strong skills in time management and prioritization.

• Ability to manage a calendar and inbox that emphasizes urgent meetings and responses.

• Can perform tasks with minimal supervision and serve as an informal resource for less experienced colleagues.

• Previous experience in a SaaS or subscription-based business is advantageous.

• Familiarity with CRM systems (Salesforce is preferred).

• A resume/CV must be submitted with the application.

🏝️ Benefits

• Enjoy meeting-free Friday afternoons dedicated to focused work and professional growth.

• Access to various professional development opportunities.

• Participate in employee programs that promote community engagement, learning, and personal growth.

• Receive a comprehensive benefits package.

• Benefit from competitive compensation.

• Reasonable accommodations available for applicants and employees with disabilities.