This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Ensure that customers attain specified success outcomes.

• Encourage product adoption and increase usage growth.

• Track health scores and identify risk indicators.

• Proactively pinpoint gaps in value realization.

• Manage renewal preparedness and forecasting.

• Address churn risks at an early stage.

• Carry out business reviews (QBRs / EBRs).

• Create documented success plans.

• Discover expansion opportunities across seats, modules, and usage.

• Collaborate with Sales on upsell initiatives.

• Present additional value use cases.

⛳️ Requirements

• Relevant experience and proven capability suitable for the scope and level of the position.

• Excellent communication, collaboration, judgment, and accountability for outcomes.

• Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or relevant RUX customer industries is advantageous where applicable.

🏝️ Benefits

• Remote work opportunity available in Canada or the US.

• Equal opportunity employer.

• Work environment where employees are treated with dignity and respect.