Customer Success Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee and cultivate relationships with enterprise clients through customized strategies and solutions.

• Increase revenue within current accounts by recognizing and capitalizing on new sales opportunities via implementation.

• Develop scalable processes, documentation, and resources to address customer inquiries.

• Utilize the corporate message and platform data to pinpoint strategic growth opportunities.

• Assist clients in understanding and enhancing their business operations.

• Ensure exceptional CRM hygiene and maintain accurate ongoing forecasts.

• Conduct consultative discussions with senior-level executives to showcase business value.

• Identify growth opportunities that enhance profitability.

• Maintain a high retention rate among clients.

• Collaborate with the Sales team and customers/agencies to expand existing engagements.

⛳️ Requirements

• Advanced proficiency in Google Ads, SEO best practices, and analytics platforms such as Google Analytics.

• Experience in an Agency setting managing multiple clients.

• Ability to create presentations featuring impactful charts and statistics.

• Excellent verbal and written communication skills.

• Ability to collaborate effectively in a team-oriented environment.

• Capability to analyze raw data and uncover significant opportunities for clients.

• Strong mathematical aptitude.

• 4+ years of proven experience in expanding existing business within a high-tech/Digital Marketing field.

• Established track record of meeting quota targets and proficient pipeline management.

• Experience in value-based solution selling and adept at objection handling.

• Strong skills in forecast accuracy and follow-up.

• Confidence in engaging with decision-makers.

• Excellent communication and interpersonal abilities; highly articulate in both phone and email interactions.

• Adaptability to thrive in a dynamic and evolving work environment.

• Familiarity with CRM tools, G-Suite, PowerPoint, and Excel is preferred.

• Must reside in California, Illinois, or New Jersey.

• Must be authorized to work without employer-sponsored visa assistance.

🏝️ Benefits

• 100% employer-covered platinum medical and dental insurance.

• Fully paid VSP vision insurance.

• Employer-sponsored life insurance coverage.

• 401(k) plan with matching contributions.

• Flexible PTO and sick leave.

• FSA medical and dependent care with matching.

• Professional development services offered.

• Paid time off for new parents.