This is a fully remote position, open to applicants in United States.

📋 Description

• Greet new clients and foster relationships that promote product utilization.

• Oversee all post-sales activities for enterprise clients.

• Create collaborative success plans to enhance adoption and ensure satisfaction.

• Maintain extensive product knowledge and engage customers on relevant features and functionalities.

• Conduct regular check-in calls and strategic business evaluations.

• Monitor accounts, recognize churn risks, and take proactive measures to mitigate those risks.

• Process monthly renewals and expansion orders to meet sales targets.

• Work alongside Product, Compliance, and Customer Support teams to pinpoint enhancements, aid in troubleshooting, and report issues.

• Serve as a customer advocate and relay internal feedback.

• Manage a portfolio of enterprise accounts and facilitate the onboarding of new customers.

• Ensure customers are actively utilizing the platform and achieving renewal and expansion targets.

⛳️ Requirements

• Bachelor's degree required.

• Minimum of 3 years of experience in account management or customer success, ideally in a quota-carrying position.

• Familiarity with Salesforce and HubSpot.

• Excellent communication abilities and technical proficiency.

• Proactive team collaborator.

• Customer-oriented mindset.

• Self-motivated individual.

• Remote position available for candidates on the East Coast / United States.

🏝️ Benefits

• Competitive salary package.

• Comprehensive benefits offerings.

• A workplace environment that promotes equality and is free from discrimination.

• An opportunity to significantly influence cybersecurity and defense compliance.