This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise clients throughout the stages of onboarding, adoption, expansion, and renewal.

• Create success plans based on data insights and provide guidance on best practices for outside counsel management.

• Offer advice on competitive sourcing, alternative fee structures, and governance of spending.

• Transform usage and savings data into compelling value narratives that facilitate renewal and expansion.

• Establish executive sponsorship and cultivate strong, multi-faceted relationships across accounts.

• Promote adoption through training, change management, and scalable self-service initiatives.

• Recognize risks and identify growth opportunities at an early stage.

• Work collaboratively with internal experts to implement solutions.

• Collaborate with in-house legal teams to enhance the selection, management, and oversight of outside counsel and legal expenditures.

⛳️ Requirements

• 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations.

• Proven history of managing client relationships or portfolios effectively.

• Comfortable engaging with senior stakeholders and adept at leading high-stakes discussions.

• Ability to tell data-driven stories and translate complex information into clear, actionable insights.

• Proactive, organized, and technically inquisitive.

• Eagerness to utilize technology and AI for enhanced productivity.

• Positive attitude with a "yes, and" mindset, open to learning, adapting, and growing.

• Experience in legal operations, legal technology, fintech, or professional services is a plus.

• Familiarity with legal pricing, law firm sourcing, or corporate legal departments is a plus.

• Must have current, valid authorization to work in the U.S.

• PERSUIT is unable to provide visa sponsorship.

🏝️ Benefits

• Variable compensation.

• Medical, dental, and vision insurance.

• 401(k) plan.

• Paid time off.

• Family leave.

• Opportunities for training and professional development.

• Access to wellness resources.