Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Empower small and medium-sized businesses (SMBs) and professional enterprises in North America to transact globally using Payoneer's solutions.

• Collaborate with larger clients to co-develop their growth strategies.

• Supervise and manage ongoing customer engagement and expansion.

• Foster long-term relationships with top-tier and mid-tier clients.

• Identify business opportunities and create go-to-market strategies.

• Tailor customer-specific solutions and execute implementation roadmaps.

• Ensure accurate customer data management and engagement tracking in CRM systems.

• Enhance the regional product offerings in conjunction with Product and Marketing teams.

• Analyze business performance and pinpoint growth opportunities.

• Comprehend key business drivers and their connection to profitable growth.

• Develop the necessary tools to onboard new opportunities.

• Create business success stories and case studies.

• Organize events and below-the-line marketing activities.

• Represent Payoneer at industry forums to increase brand awareness.

• Work closely with Product, Marketing, and Operations teams to execute the regional growth strategy.

⛳️ Requirements

• Bachelor's degree, preferably in business-related fields.

• A minimum of 3 years' experience in account management, business development, or relevant roles.

• Proficiency in developing business cases, conducting financial analyses, and modeling.

• Expertise in analyzing and forecasting economic and financial impacts.

• Excellent written and verbal communication abilities.

• Capability to present business cases to key stakeholders effectively.

• Data-driven with a keen eye for detail.

• Strong analytical skills and business reasoning capabilities.

• Proven track record of achieving and surpassing business targets.

• Ability to make decisions in a dynamic environment, anticipate future demands, and drive results.

• Highly organized, focused, and able to function under pressure.

• Experience in Account Management.

• Skills in project management and sales.

🏝️ Benefits

• A diverse and inclusive workplace.

• Equal opportunity employment.

• Reasonable accommodations provided during the hiring process.