Customer Success Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee all facets of the company's interactions with current customers.

• Guarantee customer satisfaction and maintain account health.

• Enhance ongoing customer relationships by delivering exceptional technical services.

• Secure customer renewals, foster expansion prospects, and boost sales to existing clients.

• Retain and grow accounts within the portfolio, primarily focusing on accounts from Brazil.

• Act as the primary point of contact and representative of Panaya to clients while advocating for their interests internally.

• Direct customer account management, encompassing renewals, growth, and upsell opportunities.

• Guide the customer journey, including onboarding, methodology consultation, and best practices.

• Cultivate strong relationships as a trusted advisor with clients at various levels.

• Encourage product updates and adoption, pinpoint opportunities to highlight Panaya use cases, and assist customers in realizing value and achieving their objectives.

• Champion customer interests within the organization.

• Maintain technical knowledge of product capabilities, use cases, and best practices.

• Provide support to clients and prospects regarding tool-related inquiries.

⛳️ Requirements

• Proficiency in English is mandatory.

• Proficiency in Portuguese is mandatory.

• A minimum of 5 years of client-facing experience in implementing Enterprise applications such as SAP or Oracle EBS in a techno-functional or DevOps leadership capacity.

• Experience as a Customer Success Manager or Technical Account Manager for SaaS enterprise software within DevOps is preferred.

• Outstanding verbal and written communication skills, along with strong presentation and interpersonal abilities, demonstrated through direct client-facing experience.

• Capability to manage fast-paced sales processes and multiple customer accounts effectively.

• Understanding of the software development life cycle and DevOps methodologies.

• Certifications such as PMP or SAFe are advantageous.

• Customer service and technical support skills, coupled with strong analytical and problem-solving capabilities, professionalism, multitasking ability, attention to detail, and self-motivation.

• A business-oriented mindset and analytical thinking skills.

• Capacity to thrive in a dynamic, cross-functional, team-oriented environment.

• Proficient in communicating and negotiating with C-level executives, decision-makers, and procurement/contracts teams.

• Experience in SAP development is a plus.

• Please submit your resume in English.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and development.

• Flexible work hours and remote working options.

• Comprehensive health and wellness benefits.

• A collaborative and inclusive work culture.