Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the onboarding process for new clients, ensuring a seamless and effective implementation.

• Deliver training and support to assist customers in incorporating OX into their operational workflows.

• Cultivate and sustain robust relationships with essential stakeholders.

• Serve as a reliable technical consultant, guiding customers throughout their journey.

• Address customer inquiries and resolve issues promptly and efficiently.

• Collaborate with Product and Engineering teams to tackle intricate challenges and enhance the product.

• Track customer engagement, promote adoption, and uncover growth opportunities (retention, upsell, cross-sell).

• Work closely with Sales to ensure enduring customer success.

⛳️ Requirements

• Bachelor’s degree in Business, Computer Science, or a related discipline.

• Over 3 years of experience in Customer Success or a comparable customer-facing position in a SaaS organization.

• Background in cybersecurity / application security is a significant advantage.

• Proficient in managing multiple clients and projects simultaneously.

• Strong technical skills with an ability to comprehend complex environments.

• Exceptional communication and relationship-building abilities.

• Problem-solving orientation with a strategic perspective.

• Comfortable operating in a fast-paced startup environment.

• Experience engaging with enterprise clients.

• Knowledge in DevSecOps / SDLC / application security.

• Proven ability to work cross-functionally with Product and Engineering teams.

• A passion for cybersecurity and working with technical products.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and growth.

• Supportive and inclusive company culture.