Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of strategic clients and key initiatives.

• Offer clients expertise in business, technical aspects, and product knowledge.

• Create and implement success strategies to enhance customer results.

• Inform clients about current and upcoming product features and functionalities.

• Collaborate with Customer Success leadership to establish and implement best practices in account management.

• Support OutSystems teams in assisting customers with their digital transformation journeys.

• Partner with Account Executives and Customer Success Engineers to identify and cultivate renewal and growth opportunities through to closure.

• Serve as the Voice of the Customer, conveying critical customer success factors.

• Organize consistent customer communications, such as Quarterly Business Reviews (QBRs) and executive meetings.

• Supply product insights and suggestions to the Product Management team.

• Travel as necessary to meet clients face-to-face.

• Enhance customer engagement and increase OutSystems executive visibility.

• Propel innovation and impact across customers, teams, and the organization.

• Maintain and expand revenue within the current customer base.

• Boost executive visibility, improve customer health scores, and enhance Net Promoter Score (NPS).

• Foster OutSystems advocates among clients.

⛳️ Requirements

• Minimum of 5 years of experience in a customer-facing position.

• Background in Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services.

• Experience managing large enterprise clients within a SaaS revenue model.

• Proven history of successfully delivering projects, managing technical accounts, and executing technical programs.

• Familiarity with a technical customer base and corporate IT projects and processes.

• Demonstrated ability to lead both internal and external stakeholders to achieve desired outcomes.

• Strong quantitative skills in understanding, measuring, and forecasting customer behavior and revenue.

• Capability to work effectively across various geographies and cultures.

• Bachelor’s Degree (or equivalent) or higher qualification.

🏝️ Benefits

• Professional Development Fund.

• Internal Mobility Program.

• Genuine growth opportunities.

• Structured development initiatives.

• Inclusive workplace culture.

• Equal opportunity employment.