Customer Success Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the implementation of In-Store, Merchandising, At Home, and Digital Media initiatives following client approval to contract.

• Create opportunities in Salesforce and manage system reservations.

• Draft contracts and handle processing of program assets.

• Deliver program recaps and compile reporting.

• Authorize invoices.

• Assist Sales with executional details and provide pre-sale support.

• Cultivate relationships and serve as a liaison among Sales, clients, and internal teams.

• Drive executional excellence across various programs.

• Manage client assets, timelines, and executional specifics.

• Conduct daily account management tasks.

• Maintain status grids, respond to client inquiries, and resolve issues.

• Assess processes and pinpoint areas for improvement.

• Aid in special projects designated by leadership.

⛳️ Requirements

• Bachelor’s Degree in Business, Communications, Marketing, or a related field (or equivalent relevant work experience).

• A minimum of 2-3 years of experience, from college internships to professional roles in Campaign Management, Customer Success, or Client Services.

• Experience working directly with internal business teams, vendors, clients, and/or Sales Executives.

• Outstanding organizational skills with a keen attention to detail.

• Strong time management abilities.

• Capability to work autonomously and manage multiple tasks in an environment with frequently changing priorities.

• Proven track record of troubleshooting first-tier problems, recognizing pain points, managing issues to resolution, and applying lessons learned to future scenarios.

• Flexibility to adapt to evolving business needs.

• Ability to build and sustain robust internal and external partnerships.

• Exceptional written and verbal communication skills.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Experience with Salesforce is a plus.

• Must be eligible to work for any U.S. employer without requiring sponsorship now or in the future.

🏝️ Benefits

• Equal Opportunity Employer.

• Remote work arrangement.