This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Assist customers throughout the Moxe Customer Journey, from implementation to adoption, renewal, and growth.

• Establish yourself as a trusted advisor for each customer, promoting the use of Moxe’s products.

• Provide value to customers and help them achieve their business objectives.

• Utilize customer data to enhance engagement, satisfaction, and retention rates.

• Recognize customer needs along with renewal and expansion opportunities.

• Convert customer requirements into actionable internal tasks and implement them effectively.

• Work alongside Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers.

• Guarantee that customers have an exceptional experience and reach their intended outcomes.

⛳️ Requirements

• Expertise in the healthcare industry, with strong knowledge in at least one of the following: value-based care, electronic medical records, quality programs, health information management, and/or insurance markets (Commercial, Medicare, and/or Medicaid).

• Previous experience in a start-up environment is advantageous.

• Capability to thrive independently in a dynamic, fast-paced, and ambiguous setting.

• High level of proficiency in CRM systems and contemporary SaaS Customer Success tools.

• Experience in analyzing and synthesizing information to promote customer engagement, actions, and enhancements.

• Outstanding verbal and written communication abilities.

• Excellent time management skills with an aptitude for prioritization.

• A Bachelor's degree is required; a healthcare-related degree is preferred.

• Over 3 years of experience in Customer Success Management or Account Management, focusing on delivering technology/software solutions in a healthcare context.

• Previous experience with SaaS is highly preferred.

• Ability to sit for extended periods at a desk and work on a computer.